List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the range of conditions. |
1. | Determine work site requirements. | 1.1. | Work site areas to be cleaned are assessed, and scope of cleaning work is clarified with client or nominated representative. |
| 1.2. | Detailed client needs and expectations for cleaning different areas of work site are determined and recorded according to company requirements. |
| 1.3. | Special requirements arising from site characteristics or client requests are identified according to company and health and safety requirements. |
| | 1.4. | Client’s reporting requirements are clarified and reporting format negotiated and developed according to company requirements. |
2. | Analyse resource requirements of required cleaning tasks and provide resources. | 2.1. | Shift arrangements, number of cleaners, and specific skill levels required to meet client needs are determined. |
| 2.2. | Numbers, skills and availability of cleaners are analysed to identify shortfalls and recruitment procedures are initiated according to company procedures. |
| 2.3. | Work schedules are developed and suitably qualified cleaners are assigned to shifts and work site cleaning areas according to health and safety and company requirements. |
| 2.4. | Human resource requirements and staff schedules are assessed or reorganised according to company procedures when contingencies and special requests from clients arise. |
3. | Communicate and monitor work requirements. | 3.1. | Cleaning team members are advised of work requirements according to company requirements. |
| 3.2. | Cleaning schedule checklists are prepared and displayed at work site as required, and cleaning team is briefed using checklists. |
| 3.3. | Work site audit schedule and checklist are prepared according to client needs and company procedures. |
| 3.4. | Work team members’ understanding of their tasks and responsibilities is confirmed according to company requirements. |
| | 3.5. | Regular work site audits are conducted to ensure compliance with customer needs, cleaners’ performance is monitored, and adjustments to work practices are made according to company requirements. |
| | 3.6. | Restrictions affecting completion of work or changes in client needs are identified and work schedules are adjusted according to company requirements. |
| | 3.7. | Client reports are prepared and processed according to agreed procedures. |
A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.
The person must also:
schedule and monitor cleaning staff for cleaning operations in one of the following types of premises:
wet areas
food service areas
general office areas
public areas
clarify details of the cleaning work requirements for the above premises, including:
timing of access to work site and specific access and egress points
completion times and dates
details of different cleaning tasks
dress and presentation requirements
need for cleaners to communicate while on site with client or members of the public
required use of signs and barricades
work site contact persons.
In doing the above work, the person must:
analyse work order and assess resource requirements
comply with company requirements relating to staff scheduling, including award or enterprise agreements
develop work schedules for cleaning tasks, ensuring that scheduling and resourcing meet client and company requirements
implement effective system for monitoring the completion of cleaning work order
identify and supply equipment, personal protective equipment (PPE), chemicals and consumables to work team.
A person demonstrating competency in this unit must demonstrate knowledge of:
company processes and procedures, including those relating to:
biological and viral control
emergency response and evacuation procedures
environmental protection procedures
identifying hazards and controlling risks
injury, dangerous occurrence and incident reporting
work health and safety (WHS) procedures
key requirements of legislation, regulations, codes of practice and industry advisory standards relating to scheduling cleaning staff, including award or enterprise agreements
mathematical methods required to calculate resource requirements specific to work order
product knowledge, including:
chemicals and their uses
cleaning equipment and its uses
surfaces and effective and compatible cleaning methods
types of restrictions that may affect volume of work and procedures for addressing contingencies that arise, including assessment of:
amount of cleaning anticipated
client activities at the work site during scheduled cleaning times
team member level of literacy and communication skills
faulty or unsuitable equipment
site accessibility
site hazards
skills of work unit or team
staffing resources
time limitations
routes of entry and potential symptoms of exposure to chemicals
safe work practices for using:
chemicals
equipment, including PPE
work order specifications.
The following must be present and available to learners during assessment activities:
materials:
client work order, instructions or service level agreement
scheduling and rostering documentation
physical:
cleaning work sites as listed in the performance evidence
relationships with team members and supervisor:
supervisory responsibility for a small team
relationship with client:
client contact required.
Timeframe:
as specified by the task.
Assessor requirements
As a minimum, assessors must satisfy the assessor requirements in the Standards for Registered Training Organisations (RTOs) current at the time of assessment.